Conference programme 15 February 2012

9:30 - 10:30 Session 1 - OPENING - Keynotes

Moderation: Alessandra Gorini, Youth Project Coordinator, UITP, Brussels, Belgium

Welcoming addresses:

• Britta Wirtz, Speaker of the Management Board KMK (Karlsruher Messe- und Kongress-GmbH), Germany

• Alain Flausch, Secretary General, UITP (International Association of Public Transport), Brussels, Belgium

• Margret Mergen, First Mayoress of the City Karlsruhe, Germany

• Dr. Veit Steinle, Director-General, Environmental Policy and Infrastructure, Department Policy Issues, Federal Ministry of Transport, Building and Urban Development, Berlin, Germany
  
  Representative of Dr. Peter Ramsauer, German Federal Minister of Transport, Building and Urban Development, Berlin, Germany

1. Opening adress from Siim Kallas, Vice-President of the European Commission, Commissioner for Transport, delivered by Max Strotmann, Member of the Cabinet, Brussels, Belgium
   
   
   
2. Keynote speech: The Incentive-Zone
   How to seduce people to use more sustainable modes of transport?
   Marcel Meeuwissen, Senior Consultant Mobility and Accessibility, City of Enschede, Netherlands

11:00 - 12:30 Session 2 - World - International best practices

Chair: Frithjof Struye, Senior Advisor, Scheidt & Bachmann GmbH, Mönchengladbach, Germany

• Is there a best practice of journey planning? A survey of European journey planners reveals best practice in usability and fulfilling user demands
  Birgitte Woolridge, Marketing Manager, Rejseplanen A/S, Copenhagen, Denmark

• The latest IT systems to improve subway management of SMRT
  Su Min Hong, Manager, Seoul Metropolitan Rapid Transit Corporation, Seoul, Korea

• A critical view on a promising EMV approach. To what extend is EMV a solution for interoperability, and is this only the beginning of a true ID-based-ticketing?
  Michael Leach, CEO, ITSO Limited, Milton Keynes, United Kingdom

• Natural disasters and their impact on IT systems. Last march, an earthquake and subsequent tsunami hit Japan hard. We examine how it affected the railway IT system and what we must learn!
  Kazuhiko Aida, Deputy Director, East Japan Railway Company (France), Paris, France

14:00 - 15:30 Session 3 - ‘Hot - Social media’

Chair: Stefania di Serio, UITP Chairwoman of Information Technology & Innovation Commission and Dirigente Sicurezza, Patrimonio, Innovazione, Umbria Mobilità, Perugia, Italy

• Would you like to go on a social date? A simplified view on Social Media. How to connect to your customers and to have ongoing and worthwhile dialogue...
  Ton Damen, Strategic Director and Founder of Strategic Stuff B.V., Amsterdam, Netherlands

• Clear the line for social media.Implementation of social media by Wiener Linien (Vienna)
  Answer Lang, Head of communication, Wiener Linien, Vienna, Austria
  Claudia Riegler, Content Manager Social Media, Wiener Linien, Vienna, Austria

• Social Media - What´s all the Hype about?Get to know your passengers and their expectations, drive customer engagement by anticipating, and optimize services through multichannel integration.
  Philippe Guittat, Managing Director Public Transport, Accenture, Paris, France

• VSS Internet and Social Media Acitivities
  Michael Terbeck, Head of Marketing Department, Verkehrs- und Tarifverbund Stuttgart GmbH (VSS), Stuttgart, Germany

16:00 - 17:30 Session 4 - European - Electronic ticketing

Chair: Stenerik Ringqvist, UITP EuroTeam Expert (repr. Svensk Kollektivtrafik, Sweden), UITP, Brussels, Belgium

• (((eTicket Germany, overview and recent developments. The standard for electronic ticketing in public transport
  Sjef Janssen, Managing Director, VDV-Core-Application GmbH & Co. KG, Cologne, Germany

• Calypso territory - A widespread standard for eTicketing that continuously evolves.
  Ralph Gambetta, Head of Promotion, Calypso Networks Association, Brussels, Belgium

• Turkey’s innovative ITS solutions in public transportation.Where is Turkey in ITS, prepaid ticketing, EMV, and NFC payments?
  Güliz Öztürk, International Marketing Manager, Kentkart Ege Elektronik A. S., Istanbul, Turkey

• ITSO and the EU-IFM alliance.Implementing IFM across Europe.
  John Verity, Chief Advisor, ITSO Limited, Milton Keynes, United Kingdom

14:00 - 15:30 Market Update 1

Chair: Bruno Pfeiffer, Business Development Manager, Qnamic, Hägendorf, Switzerland

• VABdepot - The leading depot management
  Stephan Fromm, Sales Department, Verkehrsautomatisierung Berlin GmbH, Berlin, Germany
  
  
• Work assignment tools that improve employee satisfaction and meet company objectives.
  Alain Martinais, Director of Marketing, GIRO, Montreal, Canada
  
  
• Open Fare Payment Systems
  Michael C. Nash, VP Emerging Markets Transportation and Local Government Sector (TLG), ACS Solutions Switzerland Ltd., Bern, Switzerland
  
  

14:00 - 15:30 Market Update 2

Chair: Ralph Gambetta, Head of Promotion, Calypso Networks Association, Brussels, Belgium

• Progress through standards - Standardised interfaces for PT-ITS systems
  Gustav Thiesing, Head of R&D Department, BLIC GmbH, Berlin, Germany
  
  
• Convergence of Services on new customer media
  François Guillaume, Technical Expert, Calypso Networks Association, Brussels, Belgium
  
  
• New paradigm and innovative ATFC toolbox for multi-service, all-sized operators
  João Almeida, CBO, Card4B Systems S. A., Lisbon, Portugal
  
  
• Multi-modal and cross-system passanger information
  Thilo Rotter, International Sales Manager, AEG Gesellschaft für moderne Informationssysteme mbH, Ulm, Germany
  
  

16:00 - 17:30 Market Update 3

Chairman: Emmanuel Schneider, Senior Manager Accenture France, Accenture, Paris, France

• Adjustment optimization - a new enhancement of duty schedule optimization to secure "uniformity" for similar operational situations.
  Andreas Langenhan, Business Development Manager, IVU Traffic Technologies AG, Aachen, Germany
  
  
• Smart (phone) technology leads to a new generation of bike sharing!
  Ton Kooymans, Director, Calllock-mobility, Eindhoven, Netherlands
  
  
• Improving operations and enhancing customer service with mobile solutions. Lessons learned from selected European transport operators.
  Alexander Throm, Business Development Manager, Appear, Kista, Schweden
  Bruno Pfeiffer, Business Development Manager, Qnamic, Hägendorf, Switzerland
  
  
• Ticketing as a service: Open, easy, everywhere
  Emmanuel Schneider, Senior Manager Accenture France, Paris, France
  
  

16:00 - 17:30 Market Update 4

Chairman: Stephen Bennett, Vice President & Managing Director, Clever Device Ltd., New York, United States of America

• Intelligent Bus Computing.
  Stephen Bennett, Vice President & Managing Director, Clever Devices Ltd., New York, United States of America
  
  
• Capitalise on AFC investments by kick starting the NFC ecosystem.
  Pier Aldershof, Managing Director Collis Pacific, Collis BV, Leiden, Netherlands
  
  
• Selecting the best bill recycler for your operation
  Bassam Estaitieh, Product Manager, CRANE Payment Solutions, Concord, Canada