Data and the API economy
The API Economy is becoming a reality for public transport thanks to the exponential increase in data. This opens up possibilities for the entire running of public transport from operations and maintenance to, most importantly, the possibility to focus on customer experience. But restructuring around APIs and opening them up for developers requires a different mind-set, whereby for example the customer journey is redefined through APIs rather than traditional touch points. This implies a massive cultural change in the public transport industry. Public transport professionals need to get a grip on this, and IT‑TRANS is the place to get up to speed.